Terms of service
Welcome to AutoVella.
These Terms of Service govern your access to and use of our website, https://AutoVella.space, and the purchase of products offered through our online store.
By accessing our website, browsing our product collection, or placing an order, you agree to comply with these Terms of Service, subject to any rights that cannot legally be excluded.
Please read these terms carefully before using our services.
1. General Information
AutoVella is an online retailer established in 2022, offering automotive cleaning, maintenance, and windshield protection accessories.
Our products include windshield covers, snow brushes, ice scrapers, interior windshield cleaning tools, and related vehicle care accessories.
Throughout these Terms, the words "we," "us," and "our" refer to AutoVella.
The words "you" and "customer" refer to individuals who access our website or purchase products through our online store.
2. Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a binding purchase agreement under the laws applicable to you.
You agree to use our website only for lawful purposes.
You must not:
Use our website for fraudulent or illegal activities.
Attempt to interfere with website security or functionality.
Submit false or misleading order information.
Use automated systems to disrupt our services.
Copy or commercially exploit website content without authorization.
We reserve the right to restrict access to our website where reasonably necessary to protect our customers, systems, or business operations.
3. Product Information
We make reasonable efforts to present accurate product descriptions, specifications, photographs, and other relevant information.
However, product appearance may vary slightly due to screen settings, lighting, manufacturing differences, or photographic conditions.
Customers are encouraged to review product specifications, dimensions, compatibility information, and usage instructions before purchasing.
Products must be used according to their intended purpose and any accompanying safety instructions.
4. Product Availability
All products are subject to availability.
We reserve the right to update our product selection, discontinue items, or limit quantities when reasonably necessary.
If an ordered product becomes unavailable after purchase, we will contact the customer and offer an appropriate solution, including a refund where applicable.
5. Pricing and Payment
Product prices are displayed on our website in the currency indicated at checkout.
We reserve the right to correct genuine pricing errors and update prices for future purchases.
Any applicable taxes, duties, or additional charges will be disclosed where required by law.
Payment must be completed through the payment methods made available during checkout.
Orders are subject to payment authorization and confirmation.
If an obvious pricing or technical error affects an order, we may contact the customer to resolve the issue in accordance with applicable law.
6. Order Acceptance
After placing an order, customers may receive an automated order confirmation email.
This confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.
An order may be declined or canceled for legitimate reasons, including suspected fraud, payment authorization failure, or product unavailability.
If payment has already been collected for an order we cannot fulfill, the appropriate amount will be refunded.
7. Shipping and Delivery
AutoVella offers free standard worldwide shipping.
Our estimated delivery timeframe is approximately 7–10 days.
Delivery estimates may vary depending on destination, customs procedures, carrier operations, public holidays, and circumstances beyond our reasonable control.
Estimated delivery periods are not guarantees unless expressly stated otherwise.
For additional information, please refer to our Shipping Policy.
8. Returns and Refunds
AutoVella provides free 30-day returns for eligible products.
Customers must contact our support team within 30 days of receiving their order to initiate a standard return.
Refunds are issued according to our Return & Refund Policy.
Nothing in these Terms limits any statutory rights or remedies available under applicable consumer protection laws.
9. Customer Responsibilities
Customers are responsible for providing accurate and complete information during checkout, including:
Full name.
Valid delivery address.
Contact information.
Correct payment details.
If incorrect information causes a delivery issue, customers should contact our support team promptly so we can review the available options.
10. Intellectual Property
All original content on the AutoVella website, including branding, text, graphics, design elements, and other protected materials, is owned by AutoVella or used with appropriate authorization.
Such content is protected by applicable intellectual property laws.
Unauthorized reproduction, redistribution, or commercial use is prohibited unless permission has been granted or an applicable legal exception applies.
11. Third-Party Services
Our website may use third-party services for payment processing, website hosting, order fulfillment, analytics, and shipping.
These providers may operate under their own terms and privacy policies.
AutoVella is not responsible for independent third-party websites or services outside our control, except to the extent required by applicable law.
12. Limitation of Liability
To the maximum extent permitted by applicable law, AutoVella will not be liable for indirect or consequential losses arising from website use where such liability may lawfully be excluded.
We do not exclude or restrict liability for fraud, intentional misconduct, or any rights and remedies that cannot be excluded under applicable law.
Nothing in these Terms excludes, restricts, or modifies mandatory consumer guarantees or other non-excludable statutory protections.
13. Privacy and Personal Information
We respect the importance of protecting customer information.
Personal information collected through our website may be used to process orders, communicate with customers, provide support, and operate our services.
Our handling of personal information is subject to applicable privacy laws and our separately published Privacy Policy.
14. Changes to These Terms
We may update these Terms of Service periodically to reflect changes in business operations, legal requirements, or website functionality.
The updated version will be published on our website with a revised effective date.
Changes will not retrospectively remove rights already accrued by customers.
15. Governing Law
These Terms are governed by the applicable laws of New South Wales, Australia, subject to any mandatory consumer protection laws that apply in a customer's jurisdiction.
Nothing in this provision deprives consumers of protections that cannot lawfully be waived.
16. Contact Information
For questions regarding these Terms of Service, please contact:
AutoVella
Website: https://AutoVella.space
Email: support@AutoVella.space
Phone: +61 491 570 214
Address: 124 Medway Rd, Medway NSW, Australia
Thank you for shopping with AutoVella.