Shipping policy
At AutoVella, we are committed to making online shopping convenient and accessible for customers around the world.
We offer free worldwide standard shipping on all orders, with an estimated delivery timeframe of 7–10 days.
Please review the following information to understand our shipping procedures, delivery estimates, and customer support options.
1. Free Worldwide Shipping
AutoVella provides free standard shipping to supported destinations worldwide.
There is no minimum order value required to qualify for free standard shipping.
Customers will not be charged a standard shipping fee at checkout.
Our worldwide shipping service is designed to make automotive cleaning and protection accessories accessible to customers across different regions.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
Standard Worldwide Shipping: 7–10 Days
This is an estimated delivery period rather than a guaranteed arrival date.
Actual delivery times may vary depending on:
Destination country or region.
Carrier schedules and transportation networks.
Customs clearance requirements.
Public holidays and local delivery conditions.
Severe weather or unexpected logistical disruptions.
Other circumstances beyond our reasonable control.
We aim to have orders delivered within the stated timeframe whenever reasonably possible.
3. Order Processing
Orders are reviewed and prepared for fulfillment after payment has been successfully confirmed.
Order processing may include payment verification, product preparation, packaging, and shipment arrangements.
Once an order has been dispatched, customers may receive a shipping confirmation email containing available tracking information.
Processing and dispatch schedules may vary during weekends, public holidays, or periods of high order volume.
4. Shipping Destinations
AutoVella accepts orders from customers worldwide, subject to available carrier services and applicable shipping restrictions.
Some destinations may experience additional customs procedures or transportation delays.
If we cannot ship an order to a particular destination, we will contact the customer and arrange an appropriate resolution, including a refund where necessary.
5. Order Tracking
Where tracking services are available, customers will receive tracking details after their order has been dispatched.
Tracking updates may take time to appear in the carrier's system.
If tracking information is unavailable or has not updated for an extended period, customers may contact our support team for assistance.
Email: support@AutoVella.space
6. Customs, Duties, and Import Taxes
International orders may be subject to customs inspections, import duties, or local taxes depending on the destination country.
Such charges are determined by the relevant authorities and are separate from AutoVella's free standard shipping offer.
Any duties or taxes not collected at checkout may be payable by the recipient, where legally applicable.
We recommend reviewing local import requirements before placing an international order.
7. Shipping Address Accuracy
Customers are responsible for providing complete and accurate delivery information during checkout.
Please verify the following details before submitting your order:
Recipient's full name.
Street address and building details.
City, state, and postal code.
Country.
Contact telephone number, where required.
If you notice an error in your shipping information, please contact us as soon as possible.
We will attempt to update the address before dispatch, but changes cannot always be guaranteed once an order has entered the shipping process.
8. Delayed Shipments
Although we aim to deliver orders within 7–10 days, delays may occasionally occur.
If your shipment is taking longer than expected, please contact our customer support team with your order number.
We will review the available shipment information and assist you with the next appropriate steps.
Where goods are not delivered within a legally required or agreed timeframe, customers retain their applicable rights to cancellation, refund, or other remedies.
9. Lost Packages
If tracking indicates that your order may have been lost, please contact us.
Our team will review the shipment details and, where appropriate, coordinate with the shipping provider.
If an order is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, subject to applicable consumer law.
10. Damaged Deliveries
If your package arrives damaged, please contact us as soon as reasonably possible.
Provide your order number, a description of the damage, and photographs if available.
We will review the issue and assist with a suitable resolution.
Customers will not be required to pay return shipping charges for confirmed damaged or defective products.
11. Multiple Shipments
Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.
If your order arrives in multiple packages, you will not be charged additional standard shipping fees.
Where available, tracking information will be provided for each shipment.
12. Returns and Refunds
AutoVella offers free returns within 30 days of delivery for eligible products.
For return eligibility, procedures, and refund information, please refer to our Return & Refund Policy.
13. Contact Us
If you have any questions about shipping, tracking, or delivery, please contact:
AutoVella Customer Support
Email: support@AutoVella.space
Phone: +61 491 570 214
Website: https://AutoVella.space
Address: 124 Medway Rd, Medway NSW, Australia
Thank you for shopping with AutoVella. We appreciate your trust and look forward to serving you.