Contact information
AutoVella is committed to maintaining open, transparent, and professional communication with our customers.
We believe that accessible customer support is an essential part of a positive online shopping experience.
This page provides our official business contact information and explains how customers can request assistance with products, orders, deliveries, returns, and general inquiries.
1. Official Store Information
Business Name: AutoVella
Website: https://AutoVella.space
Year Established: 2022
Business Address:
124 Medway Rd
Medway NSW
Australia
Customer Support Email: support@AutoVella.space
Contact Phone: +61 491 570 214
Our business address is provided for contact purposes. Returns should only be sent to the location specified in the return instructions issued by our support team.
2. Customer Service Assistance
Our customer support team is available to assist with inquiries relating to:
Product information and specifications.
Order confirmation and purchase details.
Shipping estimates and tracking information.
Delivery concerns and missing shipments.
Returns, exchanges, and refunds.
Damaged, defective, or incorrect products.
General store information and customer feedback.
We aim to provide helpful, clear, and timely responses to customer inquiries.
3. Email Support
For most inquiries, we recommend contacting us by email.
Email: support@AutoVella.space
To help us process your request efficiently, please provide a clear explanation of your inquiry.
For order-related requests, include your order number and the email address associated with your purchase.
We aim to respond within 1–2 business days.
Response times may vary during weekends, public holidays, or periods of increased inquiry volume.
4. Telephone Contact
Customers may contact AutoVella by telephone using the following number:
Phone: +61 491 570 214
Telephone assistance may depend on staff availability.
For requests requiring supporting documents, photographs, or detailed order information, email is the preferred contact method.
5. Order and Delivery Inquiries
If you require assistance with an existing order, please provide:
Your order number.
Your full name.
The email address used at checkout.
A description of your concern.
Our support team will review the available order information and assist with the appropriate next steps.
6. Returns and Refund Assistance
AutoVella offers free 30-day returns for eligible products.
To request a return or refund, contact support@AutoVella.space within 30 days of receiving your order.
Our team will provide return instructions and explain the relevant procedures.
Please do not return products without first contacting customer support.
7. Customer Feedback
We welcome feedback regarding our products, website, and customer service.
Customer suggestions help us identify areas for improvement and maintain a shopping experience focused on convenience and transparency.
Feedback can be submitted directly to our official support email.
8. Official Communication
For your security, we recommend contacting AutoVella through the official communication channels listed on our website.
Please do not share payment card passwords, banking passwords, or other sensitive login credentials through email or telephone.
AutoVella will not request your account password as a condition of providing customer support.
9. Business Correspondence
For general business correspondence, please use:
AutoVella
124 Medway Rd
Medway NSW
Australia
Email: support@AutoVella.space
Phone: +61 491 570 214
Website: https://AutoVella.space
10. Our Customer Service Commitment
At AutoVella, we aim to provide a respectful, responsive, and transparent customer support experience.
We value your trust and appreciate the opportunity to assist with your automotive care needs.
AutoVella – Practical Protection for Every Drive.