Refund policy
At AutoVella, customer satisfaction is important to us. We want you to shop with confidence, knowing that our return and refund procedures are designed to be transparent, straightforward, and convenient.
We offer free returns within 30 days of delivery for eligible products purchased directly from our website.
Please review the following policy to understand the conditions and procedures associated with returns, exchanges, and refunds.
1. 30-Day Return Policy
Customers may request a return within 30 calendar days of receiving their order.
To qualify for a standard return:
The return request must be submitted within 30 days of delivery.
The product should be in its original condition, unused, and free from damage caused by improper handling.
The item should include its original accessories, components, and packaging where reasonably available.
Customers must provide proof of purchase, such as an order confirmation or order number.
Products that arrive damaged, defective, or incorrect will be reviewed separately, and applicable consumer rights will always be respected.
2. Free Returns
AutoVella provides free return shipping for approved eligible returns.
Customers will not be charged a return shipping fee when following the return instructions provided by our customer support team.
To ensure that your return is processed correctly, please contact us before sending any item back.
Our team will provide the appropriate return instructions and, where applicable, a prepaid return shipping label or another no-cost return method.
Do not send returned products to our business contact address unless specifically instructed to do so.
3. How to Request a Return
To begin a return, please follow these steps:
Step 1: Contact Customer Support
Email support@AutoVella.space within 30 days of receiving your order.
Step 2: Provide Order Information
Include the following information:
Your full name.
Your order number.
The email address associated with your purchase.
The product you wish to return.
A brief explanation of your return request.
Step 3: Receive Return Instructions
Our customer support team will review your request and provide instructions for returning the product.
Step 4: Return the Product
Follow the provided instructions and use the approved return shipping method.
Step 5: Receive Your Refund
Once your return has been received and inspected, we will notify you regarding your refund status.
4. Refund Eligibility
Eligible returns will receive a refund of the amount paid for the returned product, including applicable standard shipping charges where required by law.
Since AutoVella offers free standard worldwide shipping, customers do not pay a standard outbound shipping fee.
Refunds are generally issued to the original payment method used during checkout.
If the original payment method is unavailable, please contact our support team for assistance.
5. Refund Processing Time
After receiving and inspecting an approved return, we aim to process the refund within 5 business days.
Once issued, the refund may require an additional 5–10 business days to appear in your account, depending on your payment provider or financial institution.
Processing times may vary due to banking procedures, public holidays, or payment network delays.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item purchased, please contact us as soon as reasonably possible.
Email support@AutoVella.space and provide:
Your order number.
A description of the issue.
Clear photographs of the product and packaging, if available.
Our team will review the situation and offer an appropriate resolution, which may include a replacement, return, or refund.
We will not require customers to pay return shipping costs for items confirmed to be damaged, defective, or incorrectly supplied.
Nothing in this policy limits your rights under applicable consumer protection laws.
7. Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchanges are subject to product availability and the condition of the returned item.
If a direct exchange is unavailable, we may recommend returning the eligible product for a refund and placing a new order.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@AutoVella.space.
We will attempt to accommodate cancellation requests before the order has been processed or dispatched.
If the order has already shipped, cancellation may no longer be possible. However, you may still request a return after delivery under this policy.
9. Non-Returnable Items
For standard change-of-mind returns, products may be ineligible if they have been substantially used, intentionally damaged, or materially altered after delivery.
This restriction does not apply where a return, refund, repair, or replacement is required under applicable consumer law.
10. Consumer Rights
Our return policy operates in addition to any mandatory consumer rights that apply to your purchase.
For Australian consumers, our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
11. Contact Information
For all return, exchange, or refund inquiries, please contact:
AutoVella Customer Support
Email: support@AutoVella.space
Phone: +61 491 570 214
Website: https://AutoVella.space
Business Address: 124 Medway Rd, Medway NSW, Australia
We appreciate your business and are committed to helping resolve any concerns regarding your purchase.